Deposits & work in progress
| Situation | Policy |
|---|---|
| Deposit after kickoff begins | Non-refundable — we have allocated time and started work |
| You cancel mid-project | Pay for work completed to date; we deliver usable partial work when applicable |
| After completion | No refunds on services rendered; quality issues handled as warranty fixes |
Exceptions
| Situation | Policy |
|---|---|
| Duplicate or erroneous charges | Refunded after verification |
| Fraudulent payments | Refunded with documentation |
| We cannot start and no work was performed | Full refund of unused prepayment (rare) |
Before work starts
If you change your mind before any work begins, contact us — we may offer a partial refund or credit depending on scheduling impact.
Chargebacks
Contact us first if an invoice looks wrong. Unwarranted chargebacks breach our agreement; we document delivery and dispute invalid claims.
Full legal text
See the site refund policy for complete wording. Subscription plans (hosting, SEO) can be cancelled per those terms; already-rendered months are not refunded.
We prefer solving problems over cancelling — if scope or expectations drift, talk to us early.