Help & Support
Help with packages, payments, hosting, and your project.
Booking Systems & Automation Tools
Can PixelKraft integrate booking systems or automation tools into my website?
Yes — scheduling, lead routing, CRM sync, payments, and workflow automation are core parts of what we build.
What kinds of booking systems can you set up?
Appointment schedulers, event inquiries, reservations, and embeds that sync with tools you already use.
What do you mean by “automation tools”?
Software that handles routine tasks such as reminders, data entry, booking updates, and customer inquiries.
Communication & Project Collaboration
How involved do I (the client) need to be in the project?
You provide the brief, content, and feedback at agreed milestones. We handle the design and build.
How will we communicate and collaborate during the project?
Email, video calls, and shared staging links by default — with status updates so you always know what is happening next.
Can we communicate via phone or in-person?
Yes — book a call or video anytime; in-person meetings for Dallas–Fort Worth clients when scheduling allows.
Company Overview & Mission
Getting Started
Ownership, Licensing & Deliverables
Who owns the website and deliverables after completion?
You own the finished work after full payment — code, design assets, and content we created for your project.
What deliverables will I receive at the end of the project?
Live site, source access, credentials, and training — exact list depends on package or custom scope.
Payment Terms, Deposits & Refund Policy
How do payments work – do you require a deposit?
Pay in full, deposit, 12-month financing, or subscribe online — or milestone billing on custom quotes. Monthly plans cancel anytime.
Do you offer any guarantees?
We guarantee professional delivery to agreed scope — not specific revenue or ranking outcomes, which depend on market factors.
What is your refund and cancellation policy?
Custom work is generally non-refundable once started; duplicate charges and billing errors are exceptions. Full policy also lives in legal docs.
Post-Project Support & Retainers
What happens after my website is launched? Do you offer post-project support or retainers?
A complimentary post-launch window, then optional hosting, SEO, or development retainers — or ad-hoc help when you need it.
Do you offer retainers for ongoing work (like SEO, updates, etc.)?
Yes — monthly hosting, SEO, development hours, and blended plans. Subscribe online or custom-quote larger programs.
Process & Workflow
How long does a typical web design project take?
Timelines depend on scope, content readiness, and feedback speed — from one business day for narrow tasks to several weeks for full site packages.
What is PixelKraft’s process from onboarding to delivery?
Discovery, kickoff, design, build, review, launch, and handoff — adjusted to your package or custom scope.
How many revisions can I request during the design process?
Most website packages include two to three design revision rounds; narrow-scope work may include one. Extra rounds are quoted if needed.
Services Offered
What services does PixelKraft offer?
Web design and development, hosting, SEO, paid ads, automation, and ongoing retainers — with packages and custom quotes.
Can PixelKraft handle our online marketing as well?
Yes. We offer SEO, paid advertising, landing pages, and reporting, with monthly plans available.
Do you offer content creation and copywriting?
Yes — as part of website projects, SEO programs, or standalone copy work scoped to your industry and voice.
Support, Maintenance & Revisions
Do you offer ongoing support and website maintenance after launch?
Yes — through managed hosting plans, retainers, or ad-hoc requests. Urgent issues get fast attention for hosted clients.
How are revisions and changes handled during and after the project?
In-scope feedback is included during build; after launch, fixes vs new features are handled differently.
Website Packages
What website packages do you offer, and what are their features and pricing?
Fixed packages from landing pages to full growth sites — see the live menu for current prices, features, and checkout options.
Are there any ongoing costs for my website (besides the initial design/development fee)?
Hosting, domain renewal, and optional maintenance or SEO — no hidden PixelKraft fees after launch unless you choose ongoing services.