Privacy Policy

This Privacy Policy describes how PixelKraft LLC (“PixelKraft,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information when you visit pixelkraft.net, submit forms, communicate with us, or engage our web design, development, marketing, automation, or related services (collectively, the “Services”).

By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our website or Services.

1. Who this policy applies to

This policy applies to:

• Visitors to our website and landing pages
• Prospective clients who submit quote, contact, or start-project forms
• Current and former clients whose data we process to deliver Services
• Subscribers to marketing communications (where permitted)
• Job applicants and contractors (where applicable)

This policy does not apply to third-party websites, apps, or platforms we do not control, even if linked from our site or integrated into a client project we build for you.

2. Information we collect

2.1 Information you provide directly

When you contact us or engage our Services, we may collect:

• Name, email address, phone number, and company name
• Billing and mailing address
• Project briefs, messages, files, and assets you upload
• Payment-related information (processed by third-party payment providers; we do not store full card numbers)
• Communications with our team (email, phone, support tickets, meeting notes)
• Preferences you express regarding marketing or cookies

2.2 Information collected automatically

When you visit our website, we and our service providers may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, operating system, and screen resolution
• Pages viewed, links clicked, time on page, and referral source
• Cookie identifiers and similar technologies (see Section 6)
• Security and anti-abuse signals (e.g., Cloudflare Turnstile verification metadata)

We use this data to secure our site, measure performance, and understand how visitors use our content.

2.3 Information from third parties

We may receive information from:

• Payment processors confirming transaction status
• Analytics and advertising platforms (only after consent where required)
• Public business directories or referrals you authorize
• Client-provided contact lists when we perform services on your behalf (you remain responsible for lawful collection of that data)

3. How we use your information

We use personal information to:

• Respond to inquiries and provide requested quotes or proposals
• Perform, manage, and deliver contracted Services
• Process payments, invoices, and account records
• Communicate about projects, support, billing, and policy updates
• Improve website performance, content, and user experience
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal, tax, and regulatory obligations
• Send marketing communications where permitted and not opted out

Legal bases (EEA/UK visitors)

Where the GDPR or UK GDPR applies, we rely on: contract performance (delivering Services you request); legitimate interests (site security, analytics, business operations) balanced against your rights; consent (non-essential cookies and optional marketing); and legal obligation (recordkeeping, lawful requests).

4. How we share information

We do not sell, rent, or trade your personal information. We may share information with:

All service providers are bound by contractual obligations to process data only on our instructions and apply appropriate safeguards.

5. Client project confidentiality

Content, credentials, business plans, and project assets you provide are treated as confidential. We will not disclose or publish your materials except:

• To perform the Services (including vetted subcontractors under NDA)
• With your written authorization
• When required by law, court order, or valid legal process
• To protect our rights, safety, or property, or that of others

Client-owned deliverables remain subject to our Terms & Conditions regarding intellectual property and portfolio use.

6. Cookies and similar technologies

We use cookies and similar technologies for:

• Strictly necessary functions (security, load balancing, consent storage) — always on
• Analytics (traffic measurement and UX improvement)
• Marketing (campaign measurement and relevant content)

Non-essential cookies load only after you opt in via our consent banner (when enabled), and you can accept or reject each category independently. You may review or change your choices at any time using Manage cookies in the site footer, or clear them via your browser settings. Disabling cookies may limit site functionality.

For more detail on specific tools, see Section 4. Our cookie practices may be updated as we add or remove integrations.

7. Data retention

We retain personal information only as long as necessary for the purposes described above, including:

• Active client records: duration of the engagement plus a reasonable wind-down period
• Prospective client inquiries: typically up to 24 months unless a business relationship forms
• Financial and tax records: as required by applicable law (often 7 years)
• Analytics data: per provider default retention, subject to consent settings
• Marketing lists: until you unsubscribe or we determine the data is no longer needed

We may retain anonymized or aggregated data that cannot identify you.

8. Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process, including access controls, encrypted transport (HTTPS), and reputable infrastructure providers.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Notify us promptly at support@pixelkraft.net if you believe your account or data has been compromised.

9. Your privacy rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate or incomplete data
• Delete data subject to legal retention exceptions
• Restrict or object to certain processing
• Portability of data you provided in a structured format
• Withdraw consent where processing is consent-based
• Opt out of marketing emails via unsubscribe links
• Non-discrimination for exercising privacy rights (where applicable)

California residents (CCPA/CPRA)

California residents may request disclosure of categories of personal information collected, sources, purposes, and third parties. We do not sell personal information and do not share it for cross-context behavioral advertising as defined under CPRA. Submit requests to support@pixelkraft.net. We will verify identity before responding.

Texas residents (TDPSA)

Texas residents may have rights to access, correct, delete, and obtain a portable copy of personal data, and to opt out of targeted advertising or sale (we do not sell personal data). Contact us to exercise these rights.

EEA/UK residents

You may lodge a complaint with your local supervisory authority. Our primary contact for GDPR-related requests is support@pixelkraft.net.

We aim to respond to verified requests within 30–45 days, or as required by applicable law.

10. International transfers

PixelKraft is based in the United States. If you access our Services from outside the U.S., your information may be processed in the U.S. and other countries where our providers operate. We use appropriate safeguards (such as standard contractual clauses where applicable) when transferring data internationally.

11. Children’s privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us and we will delete it promptly.

12. Do Not Track

Some browsers offer “Do Not Track” signals. There is no uniform industry standard for responding to DNT. We currently do not respond to DNT signals but honor applicable opt-out rights described in this policy.

13. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our website or Services after changes constitutes acceptance of the revised policy.

14. Contact us

PixelKraft LLC
Dallas, Texas, United States
Email: support@pixelkraft.net
Phone: +1 (469) 333-3007

For privacy-specific requests, include “Privacy Request” in the subject line and describe the right you wish to exercise.